Legal

Terms of service

These terms govern housekeeping and property-care services provided by Isilda Lukombo — Personal Cleaner (SIRET on request), based in Saint-Gervais-les-Bains (74170), France. The authoritative version is the French one available at personal-cleaner-haute-savoie.com/cgv. This English version is provided for information.

1. Services

Services include regular housekeeping, deep cleans, second-home caretaking and rental turnovers, agreed in writing (email, WhatsApp or quote) before the first intervention.

2. Pricing & invoicing

Standard hourly rate: €32/hour incl. tax. French tax residents may benefit from the 50% Services à la Personne tax credit and the URSSAF Advance. Non-resident and Swiss-address clients are billed at the standard rate with a French invoice.

3. Cancellation

Please cancel or reschedule at least 48 hours in advance. Late cancellations may be invoiced.

4. Liability & insurance

Professional liability insurance covers damages caused during interventions. Claims must be raised within 48 hours of the visit.

5. Data & confidentiality

Personal data is handled under GDPR — see the privacy policy. All information about your home is kept strictly confidential.

6. Applicable law

These terms are governed by French law. Disputes fall under the jurisdiction of the courts of Bonneville (Haute-Savoie).